Project
The purpose of the project was to explore how digital design can support the shift toward person-centered care by enabling meaningful patient and public involvement in research and innovation. The project aimed to design a digital platform the empowers people with lived experience of chronic conditions to actively participate in research that affects them, moving from research about patients to research with patients.
In Sweden, there are platforms called Lived Libraries which are databases of patients or caregivers who would like to be contacted by researchers and companies to act as patient representatives for their health conditions. However, these lived libraries are regional limited, administratively heavy and have limited services. Low response rates, limited engagement in studies, and manual handling of patient representatives in Excel-based systems make collaboration time-consuming and difficult for both researchers and coordinators. This manual workflow also leads to the same individuals being repeatedly recruited for multiple studies, limiting diversity and representativeness amond participants and potentiallt affecting research outcomes. These challenges risk limiting patient participation despite strong interest and advocacy for involvement.
The task was to create a shared digital space where patients, caregivers, and researchers can connect more easily. Through stakeholder mapping, user research, and a double diamond design process, the platform was shaped to increase engagement, improve transparency, maintain trust and simplify coordination. Key objectives included making research opportunities easy to understand and access, supporting informed consent, and lowering barriers for patients to contribute their knowledge, perspectives, and lived experiences.
The project resulted in Living Libraries, a digital platform designed to connect patients, caregivers, and research in a centralized and inclusive environment. Inspired by existing regional lived libraries, Living Libraries expands the concept into a scalable solution that supports research participation, education, and collaboration. By prioritizing patient empowerment, clear communication, and ethical engagement, the platform demonstrates how digital tools can transform complex, sensitive systems into more inclusive, impactful, and human-centered healthcare innovation.
Team
Moa Berntsson
Sara Börjesson
Alessandro Lucchetti
Giulia Pantusa
Gabriele Santese
Adam Telles
Time
April to May 2024
Tools
Figma
KEY WORDS
UI
UX
User Research
Design Process
01 Secondary research
The project was initiated with exploring the area of person centric care. Moreover, a benchmarking was conducted to find inspiration on similar solutions, to discover any best practices.
02 User Research
Patients, researchers, patient coordinators, doctors, caregivers and familiy members, sponsors and communities were identified as stakeholders.
Interviews was used as a primary research method. Interviews was conducted with 3 patients with chronical conditions, 3 researchers, 2 patient coordinators, and 1 service designer.
03 Analysis
The qualitative data were complied into an KJ analysis, where similar themes were grouped to highlight problem areas.
04 Personas and scenarios
Personas and personas were created to ensure that design decisions are grounded in real user needs, behaviors, and goals.
5 personas and 2 scenarios were created.
05 Ideation
The ideation phase focused on generating ideas based on identified problems, needs and requirements. The ideation phase resulted in features such as survey-based sign up, medical information, BankID login method, chat function, filter browsing, educational sections, schedule and project description
06 Evaluation
The prototype were evaluated using Think Aloud. Two participants were asked to perform a task and to verbalize their thoughts while using the platform. The evaluation method was conducted to gather cognitive insights of the participant’s experience, and identify potential usability problems.
Result
The project resulted in a digital platform, Living Libraries, designed to connect patients and researchers, facilitating collaboration, knowledge sharing, and participation in medical research. By creating a centralized and accessible space, the platform aims to enhance patient involvement in research and innovation, ensuring that studies are conducted with, rather than just about, the individuals they impact.
Improved access to research
The platform provides patients and caregivers with reliable and structured information about ongoing research projects, clinical trials, and healthcare innovations. This enables them to make informed decisions about their participation.
Enhanced trust and transparency
Insights from stakeholder interviews highlighted the importance of trust in patient-researcher relationships. The platform integrates clear guidelines, transparent communication, and educational resources to build confidence in the research process.
Educational support for participants
To empower patients, the platform includes educational content on research methodologies, healthcare innovations, and their rights as participants. This ensures that users understand the significance of their involvement and how they can contribute to shaping future healthcare solutions.
Scalability and regional expansion
Unlike existing regional Lived Libraries, this platform is designed for broader accessibility, supporting patient involvement across different geographic locations.